Globtrx Solutions Private Limited (“Globtrx Solutions”, “we”, “our”, “us”) owns and operates the website https://globtrxsolutions.com, an online shopping platform offering men’s clothing and fashion products. We are committed to safeguarding the privacy of our customers and users and ensuring that their personal information is protected in accordance with applicable laws and regulations.

This Privacy Policy describes how we collect, use, store, process, and disclose personal information when you access or use our Website.

By using our Website, you agree to the terms of this Privacy Policy.

COLLECTION OF PERSONAL INFORMATION

We collect personal information to provide users with a smooth, secure, and personalized shopping experience. Information may be collected when you register on our Website, place an order, subscribe to updates, or communicate with us.

Types of Information Collected

We may collect the following categories of personal information:

• Name, email address, and mobile number
• Billing and shipping addresses
• Login credentials and account details
• Order history, transaction information, and preferences
• Communications shared through customer support or feedback forms

Additionally, certain information is collected automatically when you browse our Website, such as IP address, browser type, device information, pages visited, and usage behavior through cookies and similar technologies.

Payment-related information is processed through secure third-party payment gateways, and we do not store your debit card, credit card, or banking details on our servers.

USE AND PROCESSING OF PERSONAL INFORMATION

The personal information collected by Globtrx Solutions Private Limited is used strictly for lawful and business-related purposes. We process your data to ensure efficient service delivery, improved user experience, and compliance with legal obligations.

Purpose of Use

Your personal information may be used for:

• Processing and fulfilling orders placed on the Website
• Managing user accounts and providing customer support
• Communicating order confirmations, delivery updates, and service notifications
• Improving Website functionality, product offerings, and user experience
• Sending promotional messages and offers (where consent is provided)
• Detecting and preventing fraud, misuse, or unauthorized activities

We ensure that personal information is processed only to the extent necessary for the above purposes.

DISCLOSURE OF PERSONAL INFORMATION

Globtrx Solutions Private Limited respects your privacy and does not sell, trade, or rent your personal information to third parties. However, information may be shared in limited circumstances as described below.

Third-Party Disclosure

We may disclose personal information to:

• Logistics and delivery partners for order fulfillment
• Payment gateway providers for secure transaction processing
• IT service providers and analytics partners for Website operations
• Legal or regulatory authorities if required under applicable law

All third-party service providers are contractually obligated to maintain confidentiality and use the information only for the intended purpose.

INFORMATION PROVIDER’S RIGHTS

Users of the Website (“Information Providers”) have certain rights regarding their personal data. Globtrx Solutions Private Limited respects these rights and ensures appropriate mechanisms for their exercise.

Your Rights Include

• The right to access your personal information
• The right to update or correct inaccurate data
• The right to withdraw consent for data processing (subject to legal obligations)
• The right to request restriction or objection to certain processing activities
• The right to request deletion of personal information

Requests related to these rights can be submitted through the contact details provided below.

SECURITY PRACTICES AND PROCEDURES

We follow reasonable security practices and procedures to protect personal information from unauthorized access, loss, misuse, or alteration. These measures include technical, administrative, and physical safeguards.

Security Measures

• Secure servers and encrypted data transmission
• Restricted access to personal information
• Regular system monitoring and updates
• Use of trusted and compliant third-party service providers

While we take strong precautions, users acknowledge that no method of data transmission over the internet is completely secure.

PERSONAL DATA DELETION REQUESTS

Users have the right to request deletion of their personal data stored with us. Such requests can be made by contacting us through the email provided below.

Upon receiving a deletion request:

• We will verify the identity of the requester
• Personal data will be deleted within a reasonable time frame
• Certain data may be retained if required for legal, regulatory, or accounting purposes

Email for data deletion requests:
📧 support@globtrxsolutions.com

GRIEVANCE REDRESSAL

In accordance with the Information Technology Act and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, Globtrx Solutions Private Limited has appointed a Grievance Officer to address user concerns.

Grievance Officer Details

Name: ANIL KUMAR
Email: support@globtrxsolutions.com
Response Time: Within 7–15 working days

Users may contact the Grievance Officer for any complaints or concerns related to privacy, data misuse, or Website operations.